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Alkaline Privacy Statement

Introduction

Alkaline regards customer privacy as an important part of our relationship with our customers. We have made our site cookie-free so you can access and browse without disclosing any personal information The following privacy policy applies to all Alkaline users.

When you look at our site, our Internet service provider (ISP) makes a record of your visit and logs the following information for statistical purposes:

  • Your server address.
  • The date and time of your visit to the site.
  • The pages accessed and documents you downloaded.
  • The site that directed or referred you to us eg. a search engine.
  • The type of browser you used.
  • Your top-level domain name (eg. .com, .au, .gov, .uk etc).

No attempt will be made to identify you or your browsing activity except, in the unlikely event of an investigation, where a law enforcement agency may produce a warrant to inspect our ISP's logs.

We will only record your email address or other details you provide if you send us a message to request more information, if you post on our Discussion Forum, or if you make an online purchase though alkaline.com.au. We will not use or disclose them to anyone without your consent.

Our Privacy Policy and our approach to privacy adheres to the Australian Government's National Privacy Principles contained within the new Privacy Amendment (Private Sector) Act 2000. You can obtain more information on Australia's approach to privacy from the Australian Privacy Commissioner's website.

If you have questions or concerns regarding this statement, you should first contact management on (02) 9332 2500.

Collection of Information

In order to use the Alkaline website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Alkaline is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Alkaline customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@alkaline.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@alkaline.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Alkaline uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by visiting our Unsubscribe page. The customer may re-subscribe at any time by visiting our Subscribe Page.

Third Parties

Alkaline does not share your personal information with any third parties.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Alkaline site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of alkaline.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Alkaline Security Policy

Alkaline uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured
payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Alkaline or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
    protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
    merchant account held by Alkaline.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

If you have any enquiries regarding this document and the payment services offered by eWAY pleasevisit our website at www.eway.com.au

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