Please ensure you arrive 10 minutes prior to your appointment incase there is any paper work you need to fill out. If you are running late we appreciate a courtesy call just to let us know you’re still coming. And please understand that your appointment will concluded at the scheduled time, regardless of the time you arrive, to prevent throwing out the next person’s day. Fees will not be altered due to late arrivals.
Rescheduling your appointment/ cancellation policy:
We have a very strict 24 hour cancellation period. Any rescheduling of appointments within this time will incur a last minute cancellation fee equal to the appointment deposit taken. If you fail to show up for your appointment without giving notice, the full appointment fee will be charged.
Before your appointment:
Be sure to check with reception, or here on our website, if there is any preparation required for your appointment. Some of our services, particularly Colon Hydrotherapy and Naturopath Appointments, will benefit from some preparation in terms of diet or even just how you start your day.
While inside the spa:
Please respect that people have come to Alkaline to switch off from the world and relax in peace. Turn off your mobile phone when you arrive and keep noise to a minimum. While you are enjoying your peaceful massage, others will do the same for you.
Please leave your valuables at home as we do not have locker facilities at Alkaline. We can provide you with a container in which to keep your jewelry and small items; but take no responsibility for them whilst you are inside the spa.
What to bring:
We provide you with everything you need while you enjoy our Potts Point day spa. Disposable underwear is provided for all necessary treatments, as are towels. Please note that we do not have shower facilities at Alkaline so make sure you plan your day suitably.
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